Returns & Exchanges

In the event that you require a refund or an exchange, we require that you return the new and unused goods to us with all the original labeling attached within 10 working days of receiving the goods. New and unused means there are no marks on the item or wear on the tags and the item has been returned to us in its saleable condition. Mummy Cuddles will not accept returns/exchanges for any non-faulty items that have been worn, washed and/or tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us on the same day if they wish to return. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags. Please note, we cannot refund shipping and/or delivery charges. All items purchased on the mummycuddles.co.uk web site must be returned to our address stated, at the responsibility of the sender and we cannot be held responsible for items lost or delayed when being returned.

Exchange

In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. We can only exchange an item for a different size, style, and colour subject to our stock availability. All exchange enquiries can be made by contacting Mummy Cuddles. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.

How to proceed with your return or exchange

To do this, please drop us an e-mail to info@mummycuddles.co.uk we never ask you for a reason for your cancellation, however, a brief explanation will help us to improve the service we offer to customers in the future.

Indicate whether you would like to make a return or exchange and state the desired item(s), size, colour etc. Exchanges will be subject to our stock availability.

Securely wrap and package the item with a note detailing your request and send to:

Mummy Cuddles, 78 Southdown Road, Portslade, East Sussex, BN41 2HN.

We recommend that you send all items insured and/ or registered when sent through the mail as we cannot take responsibility for packages which we do not ship ourselves.

Once we have received your package, we will process your refund request. Once your goods have been examined and verified, your payment will then be refunded to the card that was used to make the original payment, usually within 14 days of us receiving the goods.

Please note:

We do not accept cancellations or returns after 10 working days have elapsed from the receipt of the order.

This cancellation policy does not affect your statutory rights.

Gift returns

If someone has sent you a gift from Mummy Cuddles but it wasn't quite right, then you can return it in exchange for another product or we can issue you with gift voucher for you to use at a later date. In the event of a gift return, we require that you return the new and unused goods to us with all the original labeling attached within 10 working days of receiving the goods. Please simply get in touch with us at info@mummycuddles.co.uk to organise an online purchase with your credit note. Please be aware that you will be required to pay any difference in cost and any additional shipping charges.